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Can I get that in writing?

Aug. 27, 2015 | SHARKY

This growing company can't keep up with the need for help desk phone support staff, so the CTO institutes a new policy: All support requests must now come in by email, reports an IT manager pilot fish at a remote office.

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Experts, redefined

Aug. 26, 2015 | SHARKY

IT pilot fish is helping his aunt fix her PC because, well, that's where family members get their tech support, right?

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