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IT GOVERNANCE NEWS

10 IT workplace predictions for 2016

Jan. 21, 2016 | SHARON FLORENTINE

2016 is the year of talent -- how to find it, retain it, engage it and motivate it are at the top of organizations' to-do-lists. Here, workforce management experts share their predictions for the coming year.

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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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