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OUTSOURCING NEWS

The top 10 IT outsourcing service providers of the year

Feb. 9, 2016 | STEPHANIE OVERBY

Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as ‘star performer’ of the year for its embrace of innovative service models.

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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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OUTSOURCING WHITE PAPERS

Transformation of Enterprise Networks

NTT Communications

This presentation will share how SDN and NFV enabled cloud-based network services enable business to simplify delivery and operation, thereby achieving efficiency, effectiveness and security of enterprise networks

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Breaking Through The Value Ceiling

RSA, The Security Division of EMC

This paper discusses the value of operational technologies while acknowledging there is a "value ceiling" for some niche tools, highlighting the opportunity to seek broader value as part of the GRC program maturity process.

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