misasia logo
Demand for outsourced IT services from Eastern Europe has cooled in the face of the growing popularity of destinations such as South East Asia, Africa and the Middle East By Ben Woodhead (MIS Australia)
28 May 2009
SYDNEY, 28 MAY 2009 -- Eastern Europe is losing popularity as destination for offshore outsourcing services as Asia, the Middle East and Africa exert growing influence in a market that's expected to benefit from the global economic downturn.

But the shifts have not affected the world's three offshore IT outsourcing heavyweights - India, China and Malaysia - which have held their places at the top of the offshoring table, according to consultancy A.T. Kearney.

Releasing the company's 2009 Global Services Location Index, A.T. Kearney Australia managing director David Hovenden said that the changing fortunes of the financial services sector were also having an affect on offshoring trends.

The finance industry, which has shed hundreds of thousands of jobs since last September, was now a "driver" of a decline in offshore outsourcing activity.

"What we're now seeing at board level in major corporations is an increasing concern about balancing a shrinking local workforce with the cost efficiencies gained by offshoring," Mr Hovenden said.

"However, companies need to balance cost savings with the potential impact on their reputation: off-shoring is likely to attract more attention against a background of unemployment."

Already a number of leading Australian executives, including Westpac Banking Corporation CEO Gail Kelly, have pledged to refrain from sending more local jobs to offshore locations such as India.

Nevertheless, Mr Hovenden said that Australian financial services and telecommunications companies are "not expected to diminish" their offshoring of operational and management functions over the next 12 months.

According to the Global Services Location Index, the financial crisis was also affecting the popularity of some offshore outsourcing destinations. Eastern Europe was on the wane while Southeast Asia, in particular, was enjoying fresh popularity.

"Seven out of the top 10 offshoring countries are located in Asia, and we may see more Australian companies choosing outsourcing hubs closer to home," Mr Hovenden said.

The Middle East and North Africa are also on the rise and for the first time since the index was launched in 2004. Vietnam, Egypt and Jordan featured in the top 10 offshore outsourcing destinations.

Comments

Be the first to comment.


Post your comment

  • Please use English to post and reply to comments
  • Please do not use offensive language in the form of racial or ethnic slurs, abuse or personal insults
  • We welcome opinion and debate geared towards finding solutions
  • Please keep comments relevant to the topic
  • All comments are moderated
** Mandatory Field

Name
    **

Email
    **

Country


Comments
Maximum characters allowed: 2000
Disclaimer: All the content posted in this category comes independently from readers of Fairfax Business Media (FBM) Asia publications, unless specified otherwise. Fairfax Business Media (FBM) is not responsible for the opinions of its readers and the content posted by them does not represent the views and opinions of FBM.

Also of Interest

Feature

Zafar Anjum

Techlightenment

Lessons for PR professionals

Public relations in the age of new media
By Zafar Anjum | 21 Jan 2010

RSS Feeds

Add this section to your favourite feed reader.