SINGAPORE, 28 NOVEMBER 2008 - Macquarie Telecom has scored the ‘Best Customer Care’ award at the World Communications Awards held in London for its Personal Accountable Service programme.
The World Communication Awards, in its 10th year, honours individuals and organisations for their efforts behind the innovations and breakthroughs in the telecommunications industry.
The telecommunications vendor focuses on medium to large businesses that are seeking to expand into the Asia Pacific region. It provides a range of managed network services, voice and hosting services which are backed by customisable service level guarantees and a complete set of online management tools which allow customers to access real-time traffic performance information of their networks.
“Our experience with Macquarie Telecom shows us that they listen and constantly strive to meet our needs. Their Personal Accountable Service enhances communication and improves productivity,” says to Jimmy Cuandra, chief information officer, ICI Paints (Asia Pacific), a client of Macquarie Telecom.
Macquarie Telecom claimed that the programme has earned a customer retention rate that is significantly higher than the industry standards. “We are truly honoured to have received this award,” said Larry Morgan, managing director of Macquarie Telecom International. “It reinforces that our proactive focus on customer service is the right priority.”
