Three enterprise technology predictions for 2017

Mark Lunt,JOS Group Managing Director | Jan. 20, 2017
JOS Group Managing Director Mark Lunt offers his views on the approaching technology trends that will affect businesses across Asia in 2017.

This vendor-written piece has been edited by Executive Networks Media to eliminate product promotion, but readers should note it will likely favour the submitter's approach.

Here, JOS Group Managing Director Mark Lunt offers his views on the approaching technology trends that will affect businesses across Asia in 2017: 

1. Retailers build competitive advantage through the Internet of Things

With Hong Kong retailers still struggling in the face of falling tourist numbers, restricted spending from Mainland Chinese shoppers and fierce competition from e-commerce channels, I believe that bricks and mortar operations will focus on building competitive advantage through the Internet of Things (IoT) in 2017.

Connected devices such as beacons and retail sensors are already helping some shopping mall operators to track footfall and visitor flow in order to determine optimal mall and store layouts, and to maximise rent yields.

IoT technology also has the potential to enhance customer loyalty.  For customers that have opted in, there's an opportunity for retailers to send personalised coupons or limited-time deals that bring more value to the traditional, in-store shopping experience.  

As more retailers explore the possibilities of IoT, consumers will no doubt take an interest in what personal data companies are accessing and how they plan to keep it safe. Already, there have been major news stories about security vulnerabilities in IoT devices.  Smart retailers will embed security protocols at the heart of their IoT services and processes to protect the data they harvest.

As the need for IoT security emerges, businesses may also reconsider other cybersecurity vulnerabilities in terms of operations, finance and more. Many enterprises are not yet prepared for unexpected, malicious attacks, and might consider outsourcing cybersecurity management and adopting trusted cyber insurance solutions to stay one step ahead of the threats.

2.  Blockchain drives financial service innovation

In 2017, we can expect blockchain to firmly establish itself as a financial technology worth getting excited about, distinct from the hype - and the hitches - of bitcoin.

Blockchain is a simple and elegant technology that can track the movement of money, authenticate transactions and validate ownership of financial assets. At its core, blockchain is a distributed database composed of blocks of transactional information, each one containing data about every transaction that came before, to form a chain. Fast and efficient, it's also secure by design - a hacking event might affect one block, but the chain won't be broken.

In the coming year, I expect entrepreneurs - especially in the financial services industry - to look more closely at the type of businesses that can be built on blockchain.

The Hong Kong Monetary Authority (HKMA) is already leading the way with its FinTech Supervisory Sandbox initiative, announced in September 2016. By promoting an experimental space with less regulation, the HKMA is opening up new possibilities for Hong Kong innovators to spearhead pioneering fintech services. Commercial centres in Asia and worldwide are already positioning themselves to be at the forefront of fintech, making 2017 an important year for Hong Kong to assert its own leadership in this space.

3. Augmented reality (AR) enters complex maintenance environments

In 2016, Pokémon GO had the whole world talking about - and playing with - augmented reality (AR) technology. Following on from that mass consumer adoption, in 2017 AR should make increasing inroads into the workplace.

AR technology, which allows users to see virtual information overlaid on reality, offers vast potential for industry, in particular for maintenance and engineering operations. Imagine a car repair workshop in which the mechanic can use a hands-free, AR visual overlay to instantly register what's wrong with the vehicle and how to repair it.

AR tools can also empower customers to understand product specifications and faults, even if they have no engineering or industrial experience. For customers, this means more control and transparency over industrial processes; while for businesses that can provide this level of transparency, it means enhanced customer trust and loyalty.