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DATA CENTER NEWS

The CIO's six catalysts of convergence

Feb. 19, 2016 | DMITRI CHEN, CHIEF OPERATING OFFICER AND VICE PRESIDENT OF SPECIALTY SALES FOR ASIA PACIFIC AND JAPAN, EMC CORPORATION

The top trigger points pushing CIOs to embrace CI now, rather than later.

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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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DATA CENTER WHITE PAPERS

Modern Threats Need Modern Threat Prevention

Check Point

What is the meaning of “threat” to the security of your organization’s network? In a practical sense, does this mean you should try to minimize the vulnerabilities of different applications? Or is there more?

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Top 3 Best Practices: Big Data Initiatives

SAS

Tackling your big data objectives should be a thoughtful, holistic process. You need an overarching technology, data and analytics strategy—one that encompasses all the tactical tools you need for harnessing big data.

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Transforming Customer Experience in the New Digital World

Genesys Asia Pacific

Modern contact centers communicate with customers via their preferred channels to provide great customer experience. Learn to modernise call centres into contact centers, support digital channels, & deliver consistent omnichannel customer experience

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