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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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MOBILE AND WIRELESS WHITE PAPERS

Are you practising safe BYOD in your organization?

Acronis

A new survey reveals that many companies do not have secure BYOD policies in place. By ignoring security steps and employee BYOD education, you could be jeopardizing your confidential data. Get the facts, and tips from the survival guide!

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The Power of Analytic Visualization

SAS

Imagine a correlation matrix with 28 different variables. On a standard machine running normal hardware, a process like that can take four hours. With SAS Visual Analytics, it can run in about two seconds.

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Self-Service Analytics: New Competitive Advantage

SAS

Data visualization is an increasingly important component of analytics in the age of big data. The availability of new in-memory technology and high-performance analytics is providing a better way to analyze data more quickly than ever.

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Success with BIG DATA in Integrated Business Planning

Anaplan

Neither Integrated Business Planning (IBP) nor its close cousin, driver-based budgeting, are new or radical concepts; most line managers do them intuitively when they use non-financial drivers to model their resource requirements and line-item expenses.

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