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OPERATING SYSTEMS NEWS

BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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OPERATING SYSTEMS WHITE PAPERS

5 Areas Improved by TelePresence

British Telecom

People working together can achieve extraordinary things, yet when organisations are dispersed around the country, it can be challenging to bring people together to unlock their potential.

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