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BLOGS AND OPINIONS

How contact centers can benefit from SD-WANs

The single location contact/call center of years past would have had little need for Software-Defined WAN (SD-WAN) technology. But today’s call/contact centers for customer service, technical support, outgoing call banks and other use cases are almost always multi-location and usually global, and the right SD-WAN solution can improve reliability and the customer experience while lowering costs.

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SECURITY WHITE PAPERS

Are you practising safe BYOD in your organization?

Acronis

A new survey reveals that many companies do not have secure BYOD policies in place. By ignoring security steps and employee BYOD education, you could be jeopardizing your confidential data. Get the facts, and tips from the survival guide!

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BCM Regulatory Soup

RSA, The Security Division of EMC

This business continuity white paper will help you address which sources to comply with and why, how to handle conflicts between the sources, how to prioritize your efforts.

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