Persona-based BPM Filling in the “Missing Links” in Process Management

BPM can be transformational, but far too often it is not because there are missing links in the common approach to process that limit results for the majority of process initiatives

Process and Document Management Moving Beyond Models

Today’s business process management systems (BPMS) have made huge advances from the past, especially in the area of model-driven design: the concept that you can create a process model graphically that is also an executable process