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SpaceX apologized to Starlink customers

SpaceX apologized to Starlink customers after delaying some bookings, saying that the shortage of silicon had slowed down its production of Internet components. SpaceX's subsidiary Starlink told customers who paid a $100 deposit in the first half of this year that the beta version of the satellite Internet service should be up and running in their region in mid-to-late 2021. This week, booking customers complained on social media that they will not get Starlink service until next year, even though they have been waiting for this service for several months. "The silicon shortage in the past six months has slowed our expected output and affected our ability to complete many Starlink orders this year," Starlink said in an email. This email was posted on Twitter by a customer who subscribed to the service before May and forwarded to Insider.
"We apologize for the delay, and our engineering, supply chain and production teams are working hard to improve and streamline our products and factories to increase our productivity," it added. Starlink stated in the email that customers who booked can check their estimated delivery time on their Starlink account. Starlink has previously stated that the global chip shortage is delaying the production of user terminals-namely, dish antennas connected to 1,639 satellites in orbit. Jesse Nowlin (Jesse Nowlin) is a customer, he ordered Starlink in San Diego in February this year, he told Insider website that the company said that he will enjoy the service in the middle and late 2021. But he said that Starlink has postponed the date to January 2022. In May of this year, Nolin ordered a second Starlink order in another place, but he told Insider that the order had been postponed to mid-to-late 2022. "These are rural areas, and satellite internet is the only option," he said.
"'First come, first served' is where some of us are unhappy. The company lied to us," a Reddit user said in a post on Wednesday. Another Reddit user said they are considering refunding the deposit. "Is it the end of 2022 now? I may have moved out by then," they said. SpaceX did not immediately respond to Insider's request for comment. The Insider website reported in October that some customers who booked Starlink had cancelled the $100 deposit after waiting for up to 9 months. Another report on the Insider website in September stated that customers became increasingly frustrated because They cannot call or email the company's customer service department for updates.

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