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BLOG: Outsourcing: Beyond cheap labour

Paul Michaels, CEO ImprovIT | April 22, 2013
Skills, best practice and business alignment mean outsourcing is here to stay

Beyond cost
We are not saying that the days of organisations outsourcing in order to achieve cost savings (either on or offshore) has come to an end - far from it, customers more than ever expect their service providers to achieve cost and performance efficiencies. But efficiencies gained by the smart application of skills and systems, not simply through cheap labour. And increasingly, CIOs are looking to their outsourcers for the kind of value added services we have touched on above, such as continuous performance optimisation, IT and business alignment, process governance and innovation: all those capabilities that go beyond the company-specific operational functions best handled inhouse. Indeed, it is within the realms of value added services that outsourcers are increasingly realising their competitive advantage. One is reminded of the adage: "They came for cost, and stayed for value"

 

 

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