2. Provide a self-service portal—The nature of doing business has changed to the point where employees spend more time on the road, meeting clients, than they do inside their offices. Having a self-service online portal allows them to access specific IT support they need on-the-go, instead of having to wait for IT departments to process help requests before resolving them. Being tech-savvy, many of them will be able to troubleshoot the problems by themselves with the aid of the self-service portal.
3. Personalised service delivery—With so much of information easily accessible, it can become overwhelming to process them in an effective manner. It becomes an inefficient use of your employees' time if they have to trawl through hundreds of different IT services and how-tos provided by your organisation to find the ones they need. Instead, providing a personalised service delivery, where your employees can choose to follow and track the services that are important and relevant to them, can save time and provide a more conducive work environment.
The changing business space
While companies are already rushing to innovate their business processes, they must also ensure they are able to utilise their biggest assets in the most efficient way possible: their employees. Consumer technologies have opened many new doors for corporations to grow, and it's up to them now to walk through them.
Chip Salyards is Vice President, Asia Pacific, at BMC Software.
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