“’Come to my office. You and I have something to talk about.’”
That was the message John Marcante got from Vanguard’s then-chairman, Jack Brennan. It was a few months after Sept. 11, 2001. At the time, tragedy notwithstanding, Marcante was living his professional dream.
Back then, he was leading all development for Vanguard’s institutional business. It was one of those jobs that many software-development pros view as the apex of their careers. The sales teams brought him to meet prospects. The client service teams wanted him out in front of valued clients, which included corporations and retirement plans.
“That was a really cool job,” says Marcante, now CIO of Vanguard, “and I was in love with it.”
But financial firms were reeling in the wake of the terrorist attacks. And Vanguard had been dealt a separate, difficult blow: Its revered CIO, Bob DiStefano, passed away a few months before.
After many years working under DiStefano, a mentor, Marcante and a few of his IT leadership colleagues had begun reporting to Brennan. But Marcante knew those days were numbered. When he received the message from the chairman, Marcante quickly realized he was getting a new boss.
What he didn’t know was that he was getting a new job — a new challenge that would alter the entire trajectory of his career in IT.
A new role, a new beginning
In the days before he met with Brennan, Marcante prepared for the conversation. He was ready for the news, and he had an idea of who the new CIO would be.
But Brennan caught him off guard. After sharing that Vanguard veteran Tim Buckley would assume the CIO post, Brennan told Marcante that he would now be running Vanguard’s data centers. Yes, the longtime software guy, who couldn’t be happier in his current job, was being tapped to run hardware.
Stunned, Marcante admits that he actually tried to talk Brennan out of the decision.
After making his case — as Marcante recalls, he said, “Jack, you do understand that I know nothing about hardware, right?”— Brennan countered. Brennan stressed the importance of the role, particularly in the wake of 9/11, and assured Marcante that he had the support of the entire senior team, including Buckley (now Vanguard’s Chief Investment Officer) and Bill McNabb (Vanguard’s current CEO and Chairman).
“’And, by the way, you’re the right person,’” Marcante recalls Brennan telling him. “’I know it’s uncomfortable, but you’ll go, and you’ll learn.’”
In the process, it hit him: “That was the moment — the moment where you’re tossed into something for which you feel totally unprepared,” Marcante says. “It’s a critical time, and someone has just taken a chance on you.”
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