Red flag No. 11: Skimp on training
I can't tell you how many project leaders will pilfer the training budget when faced with a budget overrun. Usually it is a smug, supersmart leader who claims the system is so easy that users don't really need all the training. If you hear, "Heck, we'll train every other person with half the classes and they can train each other," or "Our users are pretty good at figuring out things; they can figure this new system out in a few days," you know you're in for failure. It's not just users who need training, but project leaders, troubleshooters, and help-desk staff, too. Be ready to delay the project if appropriate training is not given.
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