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9 ways to stop your IT outsourcing deal from leaking money

Stephanie Overby | June 15, 2011
If there were a relatively straightforward way for an IT leader to boost his company's bottom line by millions of dollars a year, chances are he wouldn't ignore it. But that's just what many CIOs are doing as a result of poor outsourcing management.

9. Commit to continuous improvement. Once there are solid governance processes in place to track performance, financials and relationship management progress, it's important to constantly measure the effectiveness of the governance organization and identify areas for improvement. "Then you can start to say, if I'm really doing this well enough in all areas, could I do it at a lower cost," says Marais. "Then it's a whole new world of opportunity."


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