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Australia's NAB inks IBM outsource deal

Julian Bajkowski | Dec. 20, 2010
Software changes, miscoding and lack of a maintenance patch blamed for transactions disaster.

NAB is close to finalising a new agreement with the Finance Sector Union which is expected to be put to a member ballot in coming weeks. An FSU spokeswoman confirmed that the union had raised the sackings over confidentiality breaches in a meeting with NAB on Thursday. The union said it had not yet been approached by affected employees seeking representation.

A source within NAB, who spoke on condition of anonymity, said the sackings were the result of a management "witch-hunt" and blamed a flawed incident control policy that denied customers legitimate information on the bank's operations.

Staff had been forced to operate in an information vacuum resulting in customers often becoming abusive because of a lack of information on what had happened to their money.

"Morale is at an all-time low," the source said.


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