Now, three years in, Avanta is having more conversations with Civica around innovation and adding value. The aim is to spend less time on 'business as usual' and more time effecting a "step change" to the business.
For example, Avanta has just done a "massive" technology refresh, which involved upgrading 500 PCs and laptops and migrating 650 devices from Windows XP to Windows 7.
The next stage is to migrate 750 devices used by Avanta customers from XP to Windows 7.
Furthermore, the company is looking to transform a telephony solution it implemented two years ago into an integrated Voice-over-IP (VoIP) solution across its estate, which would allow new sites to be set up quickly. It is hoping to implement this after upgrading its network last year, and once the cost-effectiveness of the solution has been proved.
"Previously, we couldn't [implement VoIP] because we didn't have the bandwidth. The network has now been upgraded to allow for this," said Quick.
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