If they cannot groom a site manager from within, Hernandez said eTelecare has resorted to hiring an expatriate from the U.S. where they are headquartered in Scotsdale, Arizona. Currently, four out of its 10 site managers are expatriates.
But Hernandez sees this remedy as only temporary because the industry is growing so fast. He said the middle manager program of BPA/P could help but it is just that the industry is growing too fast that there is a dearth in supply of middle managers.
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