With regards to the outsourcing experience itself, most respondents cited reduction of operating costs (78.1 percent) and the desire to consolidate (71 percent) as important considerations in their most recent outsourcing effort.
"It is obvious that we outsource to reduce operating costs. A second major reason is to consolidate, which means reducing the number of things we have to handle. We have to make it less so we can manage more and focus better on our core business," said Seow.
When asked which factors are the most important when selecting an outsourcing vendor, overall quality of service, or QoS (79 percent), and pricing (71 percent) ranked the top two criteria. The ability of service providers to deliver an end-to-end ICT solution was also rated highly at 56 percent of responses.
Transformation of enterprise network
"Every organisation is demanding business growth; and regionalisation and globalisation are always key to accelerating this growth," said Theodoric Chan, Vice President, Global Network Transformation Taskforce, Network Services, NTT Communications Corporation.
According to a recent Ernst and Young Globalisation Index survey, Singapore ranks second highest amongst the world's top 60 economies. Adding to this, Chan said that Singapore is currently one of the best locations to enable business globalisation.
Business growth, however, comes hand-in-hand with tremendous IT challenges; and it is only possible when these challenges are resolved as quickly as they arise. Such challenges have brought about a transformation of traditional enterprise networks, said Chan.
To sustain long-term business growth is not as simple as addressing core issues like productivity, process efficiencies, and managing demand and supply. The advent of increased globalisation, mergers and acquisitions, diversified IT endpoints, and distribution of business ecosystems - plus changing working styles, such as mobility - have added to the problem.
"The need for a fast response to ever-changing global market dynamics, and the ability to operate efficiently across multiple business locations is essential. As such, organisations require a scalable IT environment that can grow in tandem with their business needs," said Chan. "With the right technology, infrastructure and support, enterprise networks can overcome pain points."
He added that transforming the enterprise networks is part of the NTT vision, which aims to help achieve business goals by providing a reliable, seamless and innovative connectivity. Leveraging on this, organisations can achieve better utilisation of IT resources, improve ability-to-market condition, as well as optimise cost and performance.
This is essential because according to a live poll, the majority of the respondents (28.2 percent) cited reliability and security as their biggest challenges in managing enterprise networks.
Chan also drove the idea that software-defined networking (SDN) and network functions virtualisation (NFV) would enable cloud-based network services to help businesses simplify delivery and operation, boosting the efficiency, effectiveness and security of the enterprise network.
Sign up for MIS Asia eNewsletters.