Leverage your existing outsourcing ecosystem. Firms that have good existing outsourcing relationships are much better positioned to grow their deals and accrue near-term savings. Now is the time to consider aggressively expanding existing healthy relationships with service providers. Firms should also drive hard for additional pricing and service concessions from providers.
Paul Roehrig, Ph.D., is a Principal Analyst at Forrester Research. He is a recognized expert on a broad range of outsourcing topics, including outsourcing strategy and execution, IT services and contract negotiations. For related, complimentary research from Forrester, please visit: www.forrester.com/ciosd.
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