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Golden rules of outsourcing

A.Yong | Feb. 28, 2011
Moving up the outsourcing learning curve.

SingTel’s methodologies help customers define and systematically manage large-scale business transformation.  It defines the desired outcomes, assesses the change impact and implications to each organisation component (business vision, processes, applications and infrastructure, stakeholders, facilities, and policies and law) and defines a roadmap to align them to the desired outcomes to ensure essential synergies across the business.

SingTel has since closely integrated both the NCS and SCS acquisitions into its organisation, and set up the ICT Services and Solutions (ISS) team. This has provided SingTel with one of the largest teams of highly skilled technical personnel in Singapore, with the required technology, consulting and integration capabilities sought by clients, noted Chang.

With EWO, SingTel is confident to help customers reduce their technology footprint while creating a measurably more cost effective, secure and responsive infrastructure that scales and adapts to business needs.

“Together with our Asia Pacific leadership in WAN networks, ICT innovations driven by the skills we provide a one-stop end-to-end ICT experience to our customers. It is the complete approach – and it is all about leveraging, people, processes and technology,” said Chang.

The Breakfast Forum ended with a Q&A session with panellists that included: Prof. Willcocks; Eugene Lau Yuk Mun, Senior Vice President of Technology Infrastructure, Group Technology & Operations, DBS Bank; Chan Yim Leng, Vice President, Business Product at SingTel; and Foo Nian Chou, Vice President, ICT Solution and Services at SingTel.


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