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Guest View: Opening the touch experience for business

Peter Marrs | Dec. 6, 2013
The arrival of touch technology has revolutionised consumer device usage and looks set to do the same for enterprises

Business-class protection of company data is part of the equation which is pivotal to the success of this new generation of touch technologies, employees and a new working culture. But limited budgets are a reality, and so secure devices with secure operating systems are crucial to meeting the evolving enterprise and employee demands.

A Different Way of Managing

IT professionals need simple, intuitive, and automated tools to more efficiently deploy, manage and secure end user devices and support their changing workforce. Manageability has long been and remains complex, with as much as 75 per cent of IT budgets going toward maintenance. Systems management should be and can be simplified to accommodate the advent of touch technology.

With the arrival of a host of new touch devices, IT managers face the challenge of managing a growing number of devices without a growing budget. To effectively manage such a wide range of devices, management solutions need to be centralised with automated processes that provide cost reducing solutions. Such a unified system presents IT with a dashboard of tools, driving efficiency by reducing time-consuming tasks like deployment, monitoring and updating systems. The capability to manage an entire fleet of devices, whether on- or offline, in a one-to-many capacity is key to time, and therefore cost savings.

A key ingredient of these types of management systems is deep integration with industry leading consoles helping businesses deploy, configure, manage and update devices. It is also important to recognise the specific management needs of each business. While certain characteristics are vital in a management solution, every business has its own device mix and unique end point demands which need to be met.

A Degree of Choice

It's clear that touch functionality is more than an upgrade. It's a response but also a catalyst to the evolution and development of computing. Not only are the way businesses use PCs changing, so too are device form factors in order to accommodate changing roles and uses. The traditional desktop and laptop PC is evolving just as the traditional '9 to 5' office based working routine is changing.

Employees increasingly expect to work wherever and whenever they want and to be assessed on their productivity rather than presence. The Evolving Workforce' research from Dell and Intel showed that 60 percent of employees want to be measured on the quality of their work as opposed to time spent in the office. There is an "anytime, anywhere" attitude to data access which is changing the expectation both on productivity and the devices designed to enable it. With practicality, efficiency, reliability and security now dominating workforce demands, a new generation of laptops, tablets and hybrid devices are fast becoming the business tools of choice. As the trend of IT consumerisation continues to grow and an increasingly 'tech savvy' workforce expects the latest technology available for work, it is easy to see why enterprises are seeking to deploy professional tools, appropriate to businesses use but with consumer appeal.


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