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How to tame social, mobile, analytics and cloud multisourcing

Stephanie Overby | July 8, 2014
Multisourcing -- parceling out the IT services portfolio among a number of vendors -- is the new normal in IT outsourcing. And as social, mobile, analytics, and cloud (SMAC) services become increasingly important to the IT environment, companies will find themselves managing an ever larger pool of smaller deals that are, in many ways, different from their traditional outsourcing relationships.

As IT organizations implement best-of-breed outsourcing strategies that incorporate SMAC, they can take some steps to better manage the evolving multisourced environment. IT leaders should include SMAC technologies in their strategy and planning, identifying the areas where these capabilities will deliver the most value to the organization.

"This allows you to continue to drive standardization where needed, while enabling the flexibility SMAC technologies can offer," says Coatney. To do that, IT organizations must develop deep SMAC expertise in their organization to best seek out and evaluate opportunities in those areas.

It's also important to develop a service integration and management strategy before these additional deals are made. "Understand how you will employ governance for SMAC services and providers," says Coatney, "And ensure that you contract for SMAC technologies accordingly."


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