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Is your IT shop successful?

Bob Ronan | Sept. 11, 2014
How do you answer the question posed in the headline asking if your IT shop is successful? If you answer "yes," how do you know if you are right?

Some results such as a tangible record of achievement and expense management are easy to measure with metrics but other results are far more subjective. Conducting surveys with business partners or the IT group can help determine whether these intangible goals are being met.

In short, it is important to have:

" Employees who are clear on what it means to be successful" Managers who react quickly to inconsistent behaviors" A CIO who sets a good example

Of the three, it is the CIO who can have the largest impact. The technology group takes their cues from the CIO. If he or she doesn't care about production stability, project delays, being easy to work with, spending money prudently, exploiting technology or creating a work/life balance for employees, the organization is likely to fall short. But, if the CIO "walks the walk" by embracing the tenets of success, the organization will notice and act accordingly.


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