One of the most arduous assignments they faced was for a client whose business systems would sporadically crash—sometimes it would run for a month, sometimes only an hour, the Tinkers say. The problem, they found, was a hardware defect on a particular chip. The chip came from a bad batch of about 800 chips that the manufacturer had produced.
"It took us about five months to find it," Greg says. "Some escalations take a long time. The customer understood the complexity of it, and they understood the battle we were facing."
That moment when they do detect the problem and enact a solution is the most rewarding part of their job, the Tinkers say.
"On a day-to-day basis, we work to turn doubt into trust and replace chaos with order," Greg says. "We love having the daily challenge of being thrown into a situation with little prep and having to rise to the occasion."
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