Technology has failed them and while a lot of this certainly could be organizational, it also showcases that analytics isn’t doing the job it is supposed to be doing. We shouldn’t be here.
Analytics efforts are failing
What got me to take the briefing was that far less than half of CEOs trust what is coming out of their analytics solutions. This flows on top of other surveys I’ve seen saying over 80 percent of analytics efforts fail. Given that IT is missioned as the organization that makes technology work, the fact that CEOs think the parts of their technology that they personally depend on aren’t working suggests that IT as a class of job is in for massive disruption either because the CEO is looking elsewhere for help or (and this isn’t mutually exclusive) because they are on a fast path to killing the firm outright.
Now they may not intend this outcome but if we had a blind driver (in a car) scared they are going in the wrong direction, who wants to speed up, take a lot of dramatic turns, and doesn’t trust what they are hearing from their passengers (which at some point likely would be screams), you’d not only have a certain accident, you’d have a deadly one.
From a survey like this I can’t suggest a complete path to fixing this problem because the nature of it likely spans everything from incompetence in IT or the CEO. The latter is a very real possibility because this reads like a lot of these guys are certifiably nuts, based on the complete disconnect between what is being done and what is being used and trusted. But fixing a problem like this starts at the top, this suggests that IT better align with what the CEO needs or something really bad will result, with emphasis on the “really” part. This also suggests that right now being in a Fortune 500 company is really risky and that a smaller firm might be a lot safer because working for a blind CEO who wants to be disruptive sounds like job suicide. Holy crap.
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