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SingTel CIO Day: CIOs faced with fixed, mobile and cloud convergence

Ross Milburn | March 28, 2012
Rapid IT change can be disruptive, but as the cloud matures, it promises to offer solutions as well as efficiency.

Victor Wong, Regional Director, Hong Kong & Taiwan, Citrix Systems, addressed the subject of Mobile work style and cloud services. “We are moving from an IT-centric environment to a user-centric environment. But, in the era of BYOD (Bring Your Own Device), it is becoming risky to expose so much data in multiple devices.” Wong told of Chinese executives who found that US Customs often retained their laptops for several hours. “Now the Chinese visitors use a virtual desktop and the data stays in China,” said Wong.

Wong showed how easily users could retrieve their desktops from the cloud by logging into the Citrix Receiver from anywhere. “The Virtual Desktop increases productivity 20-27 percent, increases employee happiness 200 percent, saves the company US$200,000 per year, and is a green strategy,” he said.


Disruptive technology trends
A panel on ‘Disruptive Technology Trends’ attracted several contributions. “There’s so much data swirling around employees and customers, but the organisation has to be responsible for the regulatory and legal requirements as well as PR issues,” said Geoffrey L. Master, Head of Business & Technology, Sourcing Practice, Asia, Mayer Brown JSM. “Social media will also be disruptive, because it is the way a new generation communicates and it will be important for marketing – but it will have to be managed carefully.”

The loss of control by IT services was a recurring theme. “In the past, the IT people issued a manual to guide their colleagues, but now the technology is changing too fast,” said Calvin Ng, Country Manager, Hong Kong & Macau, CheckPoint Software. “With so much data available today, data access management is more important than ever.”

It was difficult for panellists to agree on whether the cloud demands more planning, or facilitates agility and spontaneity. “The transition to cloud can be disruptive,” said Victor Wong, Regional Director, Hong Kong & Taiwan, Citrix Systems. “CIOs should make a three-year roadmap of applications for senior management and users.” But another view is possible. “The cloud gives you flexibility, so you can get away from multi-year planning and huge budgets and do more experimentation,” said Steve Smoot, SVP, Technology, Riverbed Technology. “You don’t need to fix everything at once.”



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