Seaman Paper Asia (SPA), a B2B supplier of lightweight decorative tissue papers for retail packaging and consumer products, is using Oracle NetSuite Oneworld to streamline its business operations.
Based in Hong Kong with two locations in China, and one in Vietnam, SPA leverages the solution to manage its mission-critical financial processes, distribution, inventory and order management, customer relationship management (CRM) as well as multi-currency transactions in U.S., Hong Kong, and Singapore dollars and the Euro.
According to SPA, its previous system offered limited reporting capabilities and caused double-entry of data. It also lacked the CRM and international capabilities that the company required to scale when business grew.
The company thus deployed NetSuite OneWorld in 2013 to eliminate the manual process of creating separate sales and purchase orders, reducing the time taken for this by more than half. "All our processes have been streamlined, from sales orders to invoicing and fulfillment," Jones said.
The company also gained better visibility into key business metrics with customisable NetSuite dashboards and robust reporting and analytics that allow users to drill down from transactions into details.
"NetSuite gives us a very powerful reporting and analysis environment," Jones said. "I've set up my dashboard in a way that I can see a cross section of sales performance data -- it's all very intuitive, easy and at my fingertips."
Overall, the company saw its top-line revenue increasing by 25 percent since implementing the solution four years ago.
"We've seen soaring demand in Hong Kong and Southeast Asia at large for cloud-based business management software that offers scale and agility not possible with outdated systems," Herman Yong, Chief Solution Architect at One Pacific Services, a NetSuite Solution Provider in Hong Kong that implemented OneWorld at SPA. "The results that SPA has seen reflect just how transformational moving to NetSuite is for companies in a range of industries."