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AP companies to invest in HR technology to improve efficiencies

Nurdianah Md Nur | Oct. 17, 2013
According to Tower Watson’s annual survey, organisations in the region are planning to invest in HR management systems and HR-enabled mobile applications.

Organisations in Asia Pacific are looking to transform their human resources (HR) departments to improve efficiencies and processes within the function.

Conducted during the first quarter of 2013, the Tower Watson's 2013 HR Service Delivery and Technology Survey polled 1,025 companies worldwide - including 578 that are based in Asia Pacific - on their plans to invest in HR technologies. According to the survey, a third of respondents (33 percent) will make a change to their HR structure before the end of next year. Among these companies, 73 percent are doing so to increase operational efficiencies, while 52 percent are doing so to improve quality.

The survey revealed that HR technology spending remains steady despite cost reductions in other areas of HR. More than half of the organisations in the region indicated that their investment in HR technology this year will match that of last year's, while 27 percent will increase their spending on HR technology.

Robert Zampetti, director of Towers Watson's Asia Pacific HR Service Delivery practice, said: "Without question, HR service delivery is in a state of change. This means they can change the game by modifying their structure, rethinking long-held processes, adopting new HR technologies and processes, and extending capabilities to the organisation via manager self-service and shared services."

Areas of investment
Based on the survey, almost a third (31 percent) of the respondents will be implementing or are in the process of rolling out new HR management systems. With global capabilities and costs as the key selection criteria, most companies have chosen to invest in SAP and Oracle systems.

Organisations in Asia Pacific are also looking at investing in HR-enabled mobile applications in the next 12 to 18 months. Currently, only 13 percent of the respondents are offering mobile apps for HR purposes even though 46 percent of them provided mobile access via smartphones to their HR employees.


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