(This report is based on a case study by Amer Rasheed, Manager MIS Multinet Pakistan (Pvt) Limited.)
Axiata Malaysia's subsidiary Multinet has used Business Value Planning (BVP) to successfully implement enterprise resource planning (ERP) in its organisation.
Multinet, an independent telecommunication solution provider in Pakistan operates a nationwide optical fiber cable network, connecting major cities across Pakistan. It was acquired by Axiata Malaysia in year 2005 and struggled with ERP implementation following this strategic move.
Management wanted to have integrated back office operations with ERP but its efforts failed as no other department except human resource (HR) saw any value in it.
Situation changed with BVP as it enables the company to quantify real business benefits of a technology in term of money value. This analysis was performed in each back office operations department of supply chain management (SCM), finance, billing and HR.
Multinet could see results in quantifiable terms after completion of this whole activity of business value planning and may use this for management approvals on technology projects and for aligning IT and Business.
Disintegrated information systems
Multinet was challenged by disintegrated information systems post acquisition by Axiata Malaysia. The company decided to deploy an ERP by Microsoft in order to put all the back office operations of Finance, Billing, SCM and HR to a single entity.
However, this project ran into trouble as end users couldn't see the real value of their efforts in migrating to an ERP, which resulted in unsuccessful implementation.
Second attempt to implement ERP also failed despite the efforts of a different consultant company that was hired for this project.
Two consecutive implementation failures prompted the management to take a different approach and they decided to use Business Value Planning activity for ERP implementation.
The third attempt of ERP implementation was successfully completed and Multinet now intends to use BVP to align IT and Business.
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