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Dell, HP customers rage at Windows 7 upgrade delays

Gregg Keizer | Nov. 10, 2009
Deja vu all over again as users rant about free upgrades to Microsoft's new OS

Although several users on the Dell support thread said that they had received their Windows 7 upgrade, no one on the HP forum reported that they had gotten theirs. A user tagged as "oldmike" on the HP thread claimed he had e-mailed HP, and gotten a reply that included the line, "We have checked the status of your order. Arvato has received all the required information from your side. It will take some time to complete the process."

HP is using California-based Arvato Digital Services to fulfill the Windows 7 upgrade orders.

"What a bunch of baloney!!" said oldmike. "I wrote back to them and asked if they had a clue what 'some time' meant. I haven't heard from them since."

The delays have exhausted the patience of some users. "I got tired of waiting & [and] purchased a copy of Vista Ultimate with the Windows 7 Upgrade Offer," said "SpeedStep" on the Dell thread. "I purchased the software, logged into Microsoft and put the offer key in. Got the Win7 Ultimate Upgrade DVD in the mail within 5 days with no charge."

Dell did not reply to a request for comment about its Windows 7 upgrade delays. An HP spokeswoman, however, acknowledged that the upgrades were behind schedule. "There has been a delay in shipping consumer notebook upgrade kits due to extra efforts made by HP's consumer notebook business to ensure customers will have an easy upgrade experience." She added that HP would begin shipping upgrades this week.

The free upgrade program has come under fire before. Last month, a consumer watchdog site slammed computer makers for charging as much as $17 for shipping the discs to consumers.


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