Whereas RPA tools tend to be very "task-specific," more cognitive tools such as IPsoft's Amelia and IBM's Watson "address the whole process," she said.
"RPAs are important because they're a good stepping stone for clients to get into the arena and understand the potential," Karamouzis said. "But they're more of what we'd call 'Band-aids,' or quick fixes. They're helping you get important benefits in terms of savings, but they're very tactical -- they're not helping you reimagine a process."
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