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Document Management: How to Figure Out How Much Storage You Need

Stephen Lawson | Aug. 24, 2009
Saving all that data can cost you. Here's how to get a handle on how much storage you need and stay on top of legal document management and retention needs.


You probably know your company shouldn't save every bit of data. Given regulatory requirements and the role that electronic records play in lawsuits, some enterprises save everything just to be safe. Yet, "more companies are sensitive to the fact that we can't just keep throwing storage at the issue," says IDC analyst Rick Villars.

Storage is cheap, but it adds up. IDC, a sister company to CIO, found a 27 percent drop in the cost of disk storage between 2007 and 2008. Nevertheless, worldwide spending on storage reached $80 billion last year. Furthermore, if your company gets sued, or even called as a witness, experts say it can cost millions to identify needed documents—$250 to $600 per hour for the work and $150 to $1,900 per gigabyte for the software.

It's better to figure out what you really need to save (there's software to help) and buy only the storage you need, says Enterprise Strategy Group analyst Brian Babineau.

What You Keep and Why

Tucson Electric Power (TEP) has procedures to carry out data retention policies set by its legal department. This helps the utility company contain its need for storage—currently 200TB and increasing, says Chris Rima, supervisor of infrastructure systems.

For starters, TEP doesn't mix backup with archiving. Analysts say this practice is critical because combining the two—saving temporary records along with files that must be kept for years—wastes capacity. TEP backs up 30 days of data for disaster recovery, while separately archiving e-mail and some other files for seven years.

Separated from backup and done with specialized tools, the archiving process runs more smoothly, Babineau says. Vendors offer applications that analyze data for backup and archiving based on corporate retention policies. TEP uses its own custom software.

Addressing e-discovery—the practice of collecting electronic evidence—is tougher. As soon as a company can reasonably anticipate it will be sued, it has to hold on to any records related to the allegations, says Wendy Curtis, special counsel for e-discovery at Orrick, Herrington & Sutcliffe. You have to be able to separate those from the rest of the data you routinely purge.

For about six months, TEP has used Symantec's Discovery Accelerator software to analyze e-mail for e-discovery and is now expanding its use to all unstructured data in its network-based storage. TEP is also incorporating e-mail from user-created Exchange folders on PCs into corporate network storage, banning the use of Exchange folders to make e-mail retention consistent, Rima says.


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