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Employee engagement and retention a global problem: Deloitte survey

Zafirah Salim | March 6, 2015
Majority of the polled HR and business leaders cited lack of employee engagement as a key problem, but many of them still fail to take action to improve their business culture.

Simplification is a new theme emerging from this research, according to Josh Bersin, principal and founder of Bersin by Deloitte, Deloitte Consulting LLP. He added that engaging and supporting employees today require fresh design thinking about how work gets done.

Cognitive computing is changing the way we work

The increasing cognitive power of computers and software is challenging organisations to rethink the design of work and the capabilities their employees need to succeed.

58 percent of leaders indicate that "redesigning work with computing as talent" is an important trend. However, while many executives are concerned, few have a strong grasp of the impact of cognitive computing on talent. Only five percent of executives surveyed say they have a strong understanding of what computing will do to their workforce.

"There is a need to redesign the workplace to integrate technology," said Bersin. "By leading the process of 'job redesign,' developing hard-hitting training programs, and working with technologists on the implementation of new technology, talent and HR leaders can help ease the transition of these technologies into the workforce and ultimately, improve productivity and engagement."

Organisations missing out on analytics' growth opportunities

The Deloitte report reveals that analytics is one of the areas where organisations face a significant capability gap.

Two-thirds of the respondents cited talent analytics as an important issue, but only eight percent believe their organisation is "strong" in this area - this figure is unchanged from last year's finding.

"HR and people analytics have the potential to transform the way we hire, develop and manage our people," said Jason Geller, principal, Deloitte Consulting LLP, and national managing director of the U.S. human capital practice. "Leading organisations are already using talent analytics to understand what motivates employees and what makes them stay or leave. These insights help drive increased returns from talent investments, with huge consequences for the business as a whole."

Deloitte research also shows that it will take several years for businesses to develop and absorb talent analytics technology, and "the sooner HR teams start working on building this capability, the better positioned they will be to address future talent issues," concluded Geller.


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