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IBM partners with three polytechnics to nurture service delivery specialists

Jack Loo | Dec. 13, 2012
New academic discipline to equip students with cross-disciplinary 'T-shaped' skills.

IBM has inked an agreement with three Singapore polytechnic to introduce courses designed to equip students with skills in service delivery and systems.

Announced on 13 December 2012, the technology giant signed an MOU with Nanyang Polytechnic (NYP), Ngee Ann Polytechnic (NP), and Temasek Polytechnic (TP) to embed Service Science, Management and Engineering (SSME) in their current academic curriculum.

"It is more crucial than ever that current and emerging workforce are equipped with cross-disciplinary 'T-shaped' skills," said Foong Sew Bun, Chief Technologist and Distinguished Engineer, IBM ASEAN.

"Through our partnerships with the polytechnics and universities, we hope to nurture a new generation of IT-savvy, solutions-focused recruits for our customers and partners, spur research around key market needs, and leverage the resources of the IBM Smarter Planet initiatives," Foong added.

According to IBM, SSME graduates understand service systems, are trained to enable efficient and systematic approaches to service delivery, and serve as catalysts for service innovation in organisations and for various industry sectors.

The SSME academic discipline is designed to produce students with the combined business, technology, and social sciences skills needed to enter today's workforce, ready to contribute immediately to their countries' economic and innovation agendas.

The MOU is the third signed, extending the initial collaboration with Nanyang Technological University (NTU), National University of Singapore (NUS), Singapore Management University (SMU), and Institute of Systems Science (ISS) which began in 2009.

To date, over 6,282 students across the institutes of higher learning have graduated or are currently signed up for courses or degree programmes in SSME.

"Service Innovation will be a key theme in our diploma offerings especially for our Diploma in Business Informatics programme," said Lai Poh Hing, Director, School of Information Technology, NYP.

"NYP's collaborations with IBM have deeply benefitted our curricula and programmes which will continue to train IT professionals with enterprise skills to meet the growing demand from the industry," said Lai.

In Ngee Ann Polytechnic, the SSME program is offered in three modules from 2013, Business Process Modelling & Development, Service Management, and Strategic Management.

"Apart from inculcating a service-oriented mindset, the enhanced programme will also equip our students with strong management and technical skills, thus giving them an edge in the industry," said Angela Wee, Director of the NP School of InfoComm Technology.

The SSME programme complements Temasek Polytechnic's curriculum to equip students with relevant and core skills, according to Lee-Lim Sok Keow, Deputy Principal, TP.

"Sensitivity to the needs of businesses, and the ability to offer timely and innovative solutions to improve business processes will differentiate these graduates," said Lee-Lim.


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