Advice on becoming digital governments
The report also suggested three tips for Southeast Asian governments looking to transform public service delivery through technology.
Firstly, prepare for convergence. "ICT technologies should not be viewed in isolation but as larger benefits accrue from combining them," said Charles Ross, Senior Editor of the EIU and the report.
Secondly, think out of the box when adopting ICT tools. "For example, hybrid cloud solutions are effective in minimising data security concerns while reaping the benefits of international economies of scale," Ross added.
Thirdly, governments should realise that citizens prefer having fewer but well-designed e-government services to being flooded by a variety of online services. For instance, instead of requiring every citizen to file tax returns, the forms can be pre-filled and mailed only to those who need to confirm them.
"Governments in the region have an opportunity to stand at the forefront of smart-government development, but only if they address real challenges related to employee and citizen ICT skills, and insufficient infrastructure," Ross concluded.
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