In theory, Nexia's service could have led to an earlier diagnosis and possibly a repair. At the very least, there would have been a heads up, and the technician would have known what to look for instead of fumbling around half blind.
"Convenience is one of the primary benefits of a smart home, and the addition of diagnostic capabilities to Nexia Home Intelligence gives homeowners the unprecedented option of having heating and air conditioning issues addressed proactively before experiencing downtime," said George Land, head of Nexia Home Intelligence. "That's a win for busy homeowners, who can rest easy knowing their system will alert technicians to issues in real time. And our dealers appreciate the ability to diagnose an issue in advance so they can make house calls more efficient and cost effective for their customers."
For Nexia, offering the free service adds value to its connected-home system and helps differentiate it from a growing number of competitors.
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