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OMG! Texting becomes the next big enterprise tool

Sharon Gaudin | Oct. 17, 2013
Social collaboration turns to secure texting to keep workers connected

He noted that one benefit of enterprise-level texting is that anyone sending a text message is alerted when it's been delivered, as well as when it's been read.

"If I send you a [regular] text message right now, I don't know if you've received it," he added. "In health care, that's important. If a nurse is texting a doctor, she needs to know that that message was received and that it was read.... If I'm with a patient, I can instantly text message transporters and the appropriate people in radiology instead of going to a computer and messaging these people. It's easier to pick up your phone and not leave the patient's bedside."

Dina Melhuish, a data specialist for the case management department at Memorial Hospital of Gulf Port, noted that some clinicians who resisted the texting technology at first now use it on their smartphones, computers and tablets.

"For wound care, when we're waiting for a piece of equipment or forms to be signed we used to have to go search for a doctor to sign the forms," said Melhuish. "Now, I send the document to be signed through TigerText and they sign it and send it back to me. It might speed up the process by two days... It's fast. It's easy. It's the way of the future."

Lynne Dunbrack, an analyst for IDC, noted that 60% of doctors are using smartphones in their patient care and 40% are using tablets.

"Texting has become so second nature to people that it's the easiest tool for them to use when they're on the job," she added. "This is poised for growth. You'll see more physicians turning to this rather than the insecure methods they're normally using. When you hear stories of clinicians being fired for texting, that 'll put more pressure on organizations to use secure texting."


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