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Resorts World Sentosa to implement BMC Remedy IT Service Management Suit

F.Y.Teng | Feb. 28, 2011
One of Singapore’s two integrated resorts chooses software by BMC to manage its critical IT processes and infrastructure.

SINGAPORE, 26 MAY 2010-Resorts World Sentosa, one of Singapore's two integrated resorts housing amusement facilities alongside casinos, has chosen to implement key pieces of BMC Software's Business Service Management platform-the BMC Remedy IT Service Management Suite-to administer and automate ITIL processes across its IT infrastructure, which it hopes will deliver process efficiencies enterprisewide.

According to sources at Resorts World Sentosa and BMC Software, the integrated resort will be using the BMC Remedy IT Service Management Suite to "automate and manage daily IT infrastructure processes, ensure ITIL adherence, detect potential problem areas before changes are made, resolve any problems quickly and maintain service level agreements throughout the complex."

In explaining Resorts World Sentosa's choice of vendor for its new management platform, the integrated resort's senior vice president and head of IT, Yap Chee Yuen, said: "During the selection process, we came to recognise BMC Software as the established leader in the service management arena...[and besides the] BMC Remedy IT Service Management Suite had top ratings from leading analyst firms and customers alike. We chose BMC Software because the BMC Remedy ITSM Suite stood out in many respects including ease of use, superb integration, high scalability and reliability."



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