Asked for comment on the flap, Salesforce.com CEO Marc Benioff said via email on Friday he was not familiar with the details of Analytics Edition, and referred the query to Salesforce.com's public relations department.
"As a social enterprise, customer success is always salesforce.com's number one priority," a spokesperson said in an emailed statement. "Many of our customers have been asking us to bring the magic of Salesforce to the aging BI market. Traditional BI is not delivering value to companies and is ripe for change."
"Our Salesforce.com Analytics Council, which is made up of dozens of Salesforce.com customers, advise us on the features and pricing based on their needs as a social enterprise," the statement added. "The pricing for Analytics Edition reflects an entirely new model for BI, delivering higher ROI for companies and individual employees."
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