Resolving the laptop issue is actually just a small part of a much bigger problem, which is that of dealing with the growing number of remote and mobile devices that are connecting to corporate networks and systems. It is reported that many of these devices are not even purchased by the IT department, or in some cases the IT department is not involved in the decision. We estimate that by 2015 there will be approximately 15 billion Internet-enabled devices globally. IT departments must define corporate policies on such things as remote email, instant messaging, video messaging, etc. However, these policies must be defined in accordance with the evolving business practices as well as ensuring that end-user sentiment is solicited. If the IT department defines which devices are supported and these are not considered adequate for the job by end users, they will find some way of circumnavigating corporate policies by opting to go with a departmental-wide service provider, for example.
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