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Why collaboration tools are key for a digital enterprise

Nurdianah Md Nur | July 15, 2016
NCS’ Lai Weng Yew talks about how collaboration tools are supporting digital enterprises and shares tips on deploying such tools.

Another key consideration will be the reliability of the collaboration tool. During critical moments, it is important that the collaboration tool continues to function and the collaboration channels stay secure. This allows employees to communicate with each other in times of emergency and maintains business continuity.

Can you share with us how you have helped your APAC clients transform their business by leveraging collaboration tools?
The NCS beConnect BSM (Business Service Management) is a cross-channel communication and collaboration tool for organisations to reach and interact with stakeholders instantly. It consolidates critical processes onto one, hosted and managed platform.   

For instance, during events, it would typically take a week to collate and make sense of all the data collected to turn it into useful information. With beConnect BSM, the entire exercise can be done anytime, anywhere, increasing efficiency and cutting down both operational and financial costs. Attendee responses can be addressed more quickly, improving the overall event experience.

 

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