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India's MindTree Offers Remote IT Management Tools

John Ribeiro | March 4, 2011
MindTree, a mid-size Indian outsourcer, has developed its own remote IT infrastructure management service delivery platform, MWatch, in a bid to differentiate its remote management services from those of its larger competitors.

FRAMINGHAM, 23 FEBRUARY 2011 - MindTree, a mid-size Indian outsourcer, has developed its own remote IT infrastructure management service delivery platform, MWatch, in a bid to differentiate its remote management services from those of its larger competitors.

Customers will only be paying for services delivered by MindTree, and not for the MWatch framework itself, said Ram C. Mohan, senior vice president and head of the infrastructure management and technical support practice at MindTree.

MWatch is compliant with Information Technology Infrastructure Library (ITIL) version 3, he said. ITIL is a set of best practices, concepts and techniques for addressing the effective management of IT infrastructure, service delivery and support.

The MWatch offering will be particularly of interest to customers that have not invested heavily in IT infrastructure management tools, or have point tools rather than an integrated platform, Mohan said. MWatch is compatible with third-party tools, he added.

The platform was developed by MindTree with the help of technology that it got from its acquisition last year of 7Strata, a remote infrastructure management services company in Chennai in south India.

Medium-size outsourcers will continue to play an important role in the IT services market, but they have to specialize by, for example, creating reusable intellectual property relevant to the customer, said Siddharth Pai, a partner at TPI, a sourcing data and advisory firm.

The MWatch platform is part of MindTree's strategy to get into value-added and specialized services for its customers, Mohan said. "We can now tell customers that we not only do remote management, but we also provide our own platform," he added.

MWatch has already been deployed at five customer sites so far, with the formal launch of the platform scheduled for April, Mohan said.

 

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