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MMDA launches “Netizens’ Watch” to resolve traffic obstruction using social media

Adrian M. Reodique | Dec. 10, 2015
Aside from traffic obstructions, netizens can also report abusive traffic personnel.

The Metro Manila Development Authority (MMDA) on Tuesday (December 8, 2015) launched "Netizens' Watch", a social media reporting system that lets the public report traffic situations and obstructions in Metro Manila.

According to MMDA Chairman Emerson Carlos the system aims to gather the support of the public and private sectors in reporting traffic obstructions on all roads in Metro Manila. Obstruction includes illegal vendors' stalls, basketball courts, gambling tables and structures that block the sidewalk, and unfinished road repairs.

Under the agency's virtual complaint desk, citizens can take photos of traffic obstructions and post them on Twitter while tagging the official MMDA Twitter account (@MMDA). The name of the sender, the actual picture including the detailed location of where the obstruction was spotted, and the time it was taken must be included in the report.

Besides Twitter, citizens can also reach MMDA through its Viber hotline at 09061476975 to report obstructions. Upon receipt of the report, MMDA's Twitter and Viber team will verify all information and forward it to the agency's Traffic Discipline Office (TDO) headed by Director Crisanto Saruca, who will deploy personnel to clear the area or instruct contractors to patch the road diggings. A moratorium on road repairs and excavations will start on December 14, 2015.

MMDA said the TDO will also be accepting extortion reports against traffic personnel and vows to "stamp out bad eggs in the ranks especially during the Yuletide Season."

MMDA and police personnel, meanwhile, will comb through the Mabuhay Lanes from 6am to 9pm daily to ensure roads are free of traffic obstructions.

 

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