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Apple sends out letters to iMac owners with faulty Seagate hard drives

Mark Hattersley | Oct. 29, 2012
Apple has sent out letters to owners of iMacs sold between October 2009 and July 2011 that were fitted with potentially faulty hard drives

Apple today started sending emails to owners of iMacs potentially fitted with faulty Seagate hard drives outlining three methods to obtain a replacement drive.

The news that Apple had extended its hard drive replacement program for Macs sold between October 2009 and July 2011 was broken by Macworld on 15 October 2012. Macworld itself uses some iMacs purchased from that period and we started noticing faults some months ago.

The letter outlines three options to get a replacement drive under the "iMac 1TB Seagate Hard Drive Replacement Program" and Apple makes the following statement: "Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011."

- Apple Retail Store - set up an appointment with a Genius

- Apple Authorised Service Provider

- Apple Technical Support - Contact for local service options.

Macworld advises iMac owners with a 1TB hard drive purchased during this period make a back-up immediately using Time Machine (or another back-up solution) and contact Apple to organise a hard drive replacement.


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