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Gartner: SaaS adoption on the rise

IDG News Service | May 7, 2010
More than 95 percent of organizations expect to maintain or grow their use of software as a service (SaaS), according to Gartner

Frowning customers

The survey also found that some organizations have found SaaS offerings to be less than optimal for some buyers, and 16 per cent of respondents said that they are transitioning from SaaS to on-premises solutions.

Although there was no single outstanding reason that caused respondents to shift to on-premises, in general, the majority of organizations in this position was facing significant integration requirements and became unsatisfied with a TCO that became too high, said Gartner.

Despite the continuous adoption of SaaS across regions, more than one-third of the respondents have noted concerns on their recent SaaS deployments.

Most respondents with these issues are located outside North America, specifically in Asia Pacific where high-speed high-availability networks, are not as readily available as in North America, said Gartner, adding that issues with integration and customization were some of the primary issues cited by respondents overall.


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