Intel's not done with its cloud deployment. The infrastructure services are the furthest along so far, but Kamhout is looking up the stack into software as a service (SaaS) and platform as a service (PaaS) as the next services to tackle, a job that's already underway. Delivering core enterprise apps, like business process management from Intel's cloud, as well as providing a platform for customized applications to be built and launched within Intel's cloud are on the to-do list.
So what words of wisdom does Kamhout have for the everyday IT folks grappling with implementing a cloud service themselves? "Make sure you really focus on the people," he says. Focus on the users that will actually be consuming the services you're creating. Every IT shop deals with the issues of "shadow IT," in which workers use non-sanctioned internal IT resources for their professional matters. The more IT works with users to ensure their needs are being met when deploying a system, the less likely shadow IT is from creeping up, he says.
Another goal is to focus on the internal IT staff that will be implementing the service, to reassure them that the cloud will not kill their careers. There is a fear among IT staff, he says, that as IT workers evolve from maintaining servers to building a cloud that their job becomes superfluous. Not the case, he says. As cloud deployments are rolled out, virtualization automation comes with its own set of challenges, maintenance and upkeep. Plus, there is a long roadmap of future projects to further integrate other aspects of cloud computing into the deployment, such as moving "up the stack," from the IaaS level to the PaaS and SaaS options.
"We're in an era of hyper-evolution of change in technology," Kamhout says. "Everybody needs to embrace that change, and the cloud is a catalyst for doing that. Pure IT shops need to take that leap forward and realize that there is a lot of work to still do, even once a cloud has been implemented."
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