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Microsoft apologizes for riling OneDrive users, restores some free storage space on request

Gregg Keizer | Dec. 14, 2015
But doesn't budge on decision to scratch unlimited storage for consumers; 'We made a business decision,' company now says.

Pearce also apologized only for the way the OneDrive decision was broadcast to customers, not for the reductions themselves. "We realize the announcement came across as blaming customers for using our product. For this, we are truly sorry and would like to apologize to the community," he said. "[But] we are not changing our overall plans."

His message was added to UserVoice, Microsoft's own petition-like website that lets customers suggest changes to the company's products. UserVoice has been an important part of Microsoft's renewed emphasis on feedback and its pivot to constantly-evolving software, although the company has shuttered the one dedicated to Windows 10 in favor of an in-OS feedback app.

With Pearce's post, Microsoft closed the plea to "Give us back our storage." In its five weeks, the thread accumulated more than 4,100 messages -- most of them derogatory or worse -- and the call-to-action had been "voted up" over 72,000 times. Both were huge numbers for the OneDrive UserVoice, and easily outpaced any other request.

Pearce also left unanswered the question of whether commercial customers subscribing to Office 365 will receive unlimited storage space. Currently, the maximum is 1TB -- the same as the new cap on consumer storage -- but Microsoft has pledged in the past to bump that to unlimited for OneDrive for Business.

"Moving forward, all Office 365 customers will get unlimited OneDrive storage at no additional cost," the roadmap states. "In the meantime, get started using your 1TB of storage today by backing up all those work files kicking around on your PC - with the knowledge that even more storage is on its way!"

That promise remained on Microsoft's Office 365 roadmap Saturday.

Previously, Microsoft had declined to answer questions about the future data cap for OneDrive for Business.

OneDrive dec 14

OneDrive users who ask will be given the 15GB free allotment they now have; after clicking on a button on Microsoft's website, they will see this message.


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